Responsible Gaming at gkbd — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

At gkbd, responsible gaming is not a legal checkbox — it is a genuine commitment to the wellbeing of every player on our platform. We believe that online gaming should be an enjoyable leisure activity, not a source of financial stress, emotional harm, or personal hardship. We have designed the gkbd platform with player safety at its core, offering a comprehensive suite of responsible gaming tools and ensuring that support is always accessible to anyone who needs it.

We serve a diverse community of Bangladeshi players — from Dhaka and Chittagong to Sylhet, Rajshahi and Cox's Bazar. We understand that gambling carries inherent risks for some individuals. Problem gambling can affect anyone, regardless of income, education or experience. Recognising the early warning signs and knowing where to turn for help makes all the difference. That is why responsible gaming information is prominently featured on the gkbd platform, not buried in small print.

gkbd does not encourage irresponsible or excessive play. We actively monitor platform activity for signs of problem gambling behaviour and intervene proactively where our systems identify a player who may need support. Our customer support team is available around the clock, and any player who contacts us with concerns about their gambling will receive a compassionate, non-judgmental response and practical guidance.

2. Responsible Gaming Tools Available to You

gkbd provides a range of practical tools that you can activate at any time directly through your account or by contacting our support team. These tools put you in control of your gaming activity:

3. How to Activate Your Responsible Gaming Tools

Activating any responsible gaming tool on gkbd is straightforward. You can do so in the following ways:

• Log in to your gkbd account and navigate to the Account Settings or Responsible Gaming section to manage deposit limits and session time limits directly.
• Contact our customer support team via the email address on this page to request a time-out, self-exclusion, or account lock. Our team is available 24/7 and will process your request immediately.
• All responsible gaming requests sent to support are treated as high priority and are acted upon without delay. You will receive a written confirmation once your tool has been activated.
• If you are unsure which tool is right for you, our support team can walk you through all available options and help you make the choice that best fits your situation — without pressure or judgment.

Please be aware that once a self-exclusion or time-out is activated, it cannot be reversed for the duration of the chosen period. This is intentional — it is designed to protect you from making decisions in the heat of the moment that you may later regret.

4. Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following signs may indicate that gambling is becoming a problem rather than a pastime:

If you recognise one or more of these signs in yourself or someone close to you, we encourage you to reach out to our support team immediately. There is no shame in asking for help — taking that step is a sign of strength, not weakness.

5. Tips for Healthy and Safe Gaming

Even if you are confident that gambling is not a problem for you right now, building healthy habits from the outset makes your experience more sustainable and enjoyable long-term. Here are gkbd's top recommendations for responsible play:

• Set a strict entertainment budget before each session and stop when it is reached — treat the amount you set aside for gaming the same way you would treat any other leisure expense, like a cinema ticket or a meal out.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol. Emotional states significantly impair decision-making and increase the risk of impulsive, poorly considered bets.
• Accept losses as the cost of entertainment, not as debts to be recovered. Chasing losses is one of the most common pathways into problem gambling. If you have lost your session budget, stop and try again another day.
• Take regular breaks during play. Step away from the screen every 30-45 minutes, especially during long cricket matches or extended slots sessions. Physical breaks help reset your judgment and keep sessions in perspective.
• Keep gambling as one small part of your leisure time. Maintain social connections, physical exercise and other hobbies alongside gaming. A balanced lifestyle is the best protection against problem gambling.
• Use gkbd's built-in responsible gaming tools proactively — do not wait until gambling feels out of control before setting limits. Responsible tools are most effective when used as a preventative measure, not a last resort.

6. Protecting Minors

gkbd operates a strict 21+ policy. No person under the age of 21 is permitted to register for or use the gkbd platform under any circumstances. During registration we collect date of birth information and carry out age verification checks. Where we have any doubt about a player's age, the account will be suspended pending satisfactory completion of identity and age verification.

If you share a device with younger family members, we strongly recommend using your device's built-in parental controls or a dedicated parental control application to prevent access to online gambling platforms. Do not share your gkbd login credentials with any other person, including family members. If you believe a minor has accessed your account, contact our support team immediately.

7. Getting Help — We Are Always Here

If gambling has become a concern for you — whether it is financial pressure, relationship strain, loss of control, or simply a growing unease about your playing habits — please do not wait. Reaching out is the first and most important step. gkbd's customer support team is available 24 hours a day, 7 days a week, and every responsible gaming enquiry is handled with care, confidentiality and without judgment.

When you contact us about responsible gaming, please mention that your message relates to responsible gaming so our team can prioritise and route it appropriately. We aim to respond to all responsible gaming requests within one hour during peak hours and within four hours at all other times.