gkbd Privacy Policy — Your Data, Protected

1. Introduction

This Privacy Policy ("Policy") describes how gkbd ("we", "us", "our") collects, processes, stores, shares and protects personal information obtained from players and visitors who access or use the gkbd platform at https://gkbd.pro and any related applications (collectively, the "Platform"). We are committed to handling your personal data with integrity, transparency and full respect for your privacy rights.

By registering for or using the Platform, you confirm that you have read and understood this Policy and consent to the collection and use of your personal data as described here. This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform.

2. Information We Collect

gkbd collects personal data in several ways: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party payment providers. The categories of personal data we collect include:

3. How We Use Your Information

gkbd uses the personal data we collect for the following purposes:

• Account creation, management and authentication — to register your account, verify your identity, and maintain your account in good standing throughout your use of the Platform.
• Payment processing — to facilitate deposits and withdrawals via your chosen payment method and to maintain accurate financial records of all transactions.
• Regulatory and legal compliance — to fulfil KYC obligations, anti-money laundering requirements, age verification duties, and any other legal or regulatory requirements applicable to our operations.
• Fraud prevention and security — to detect, investigate and prevent fraudulent transactions, unauthorised account access, bonus abuse, money laundering and other activities that may breach our Terms and Conditions or applicable law.
• Customer support — to respond to your enquiries, process complaints, resolve disputes, and improve the overall quality of our support service.
• Responsible gaming monitoring — to identify players who may be exhibiting signs of problem gambling and to proactively offer self-exclusion, deposit limit tools, and access to support resources.
• Platform improvement and analytics — to understand how the Platform is used, identify technical issues, optimise user experience, and develop new features and services relevant to our Bangladeshi player base.

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis for doing so. Our legal bases for processing are:

• Contractual necessity — processing required to perform our contract with you (the Terms and Conditions), including account management, payment processing, game delivery and customer support.
• Legal obligation — processing required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money laundering obligations, and age verification.
• Legitimate interests — processing for fraud prevention, security monitoring, platform improvement and responsible gaming oversight, where these interests are not overridden by your privacy rights.
• Consent — where we rely on your consent for specific processing activities (for example, optional marketing communications), you may withdraw your consent at any time by contacting our support team.

5. Sharing Your Information

gkbd does not sell your personal data to third parties. We share personal data only in the limited circumstances set out below, and only to the extent necessary for the specified purpose:

Circumstances Where We May Share Data

• Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank) — we share transaction data with your chosen payment provider solely for the purpose of processing your deposit or withdrawal.
• Game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming and similar) — these providers may receive session and game-play data to deliver games to your device and to maintain game integrity. Each provider operates under their own independent data protection framework.
• Identity verification and KYC service providers — where we use third-party services to assist with age or identity verification, these providers receive only the minimum data required to perform the verification and are contractually bound to handle it securely.
• Law enforcement and regulatory authorities — where we are legally required to disclose information to comply with a court order, law enforcement request, regulatory investigation or other legal process, we will do so. We will notify you of any such disclosure unless we are prohibited by law from doing so.

6. Data Security

gkbd implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, tokenisation of payment credentials, access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and suspicious login detection with automated alerts.

While we take robust precautions, no digital system is entirely immune to security risks. You are also responsible for maintaining the security of your own account credentials. If you suspect your account has been compromised, please contact our support team immediately. We will investigate promptly and take appropriate remedial action.

7. Data Retention

gkbd retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. In practice, this means: account and identity data is retained for the duration of your account and for a minimum of five years following account closure; transaction and financial data is retained for a minimum of five years from the date of each transaction to comply with financial recordkeeping requirements; and customer support correspondence is retained for a minimum of two years.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised. You may request deletion of your personal data by contacting our support team, subject to our right to retain data where legally required.

8. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data gkbd holds about you. To exercise any of these rights, please contact our support team:

We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing your request.

9. Cookies and Tracking Technologies

gkbd uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to maintain your login session, and to understand how the Platform is used. We use three categories of cookies:

• Essential cookies — strictly necessary for the Platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies — used to collect aggregated and anonymised data about how the Platform is used. This helps us identify technical problems and improve platform performance. No personally identifiable information is attached to analytics data.
• Security cookies — used to detect and prevent fraudulent activity, bot access, and other suspicious behaviour on the Platform.

gkbd does not use third-party advertising cookies, social media tracking pixels, or cross-site tracking technologies. Most browsers allow you to manage or delete cookies through their settings. Please note that disabling essential cookies will affect your ability to use the Platform.

10. Responsible Gaming and Your Data

gkbd processes certain personal data specifically to support responsible gaming. This includes monitoring your gaming activity for patterns that may indicate problem gambling — such as rapidly increasing bet sizes, prolonged uninterrupted sessions, frequent deposits following losses, or sudden changes in gaming behaviour. Where our monitoring identifies a potential concern, we may proactively reach out to you with information about responsible gaming tools and support resources. We do this because player welfare is a core commitment at gkbd, not an afterthought.

If you activate a self-exclusion, deposit limit, or time-out on your account, we retain a record of that restriction for as long as it remains in effect and for a period thereafter, to prevent circumvention of the restriction and to ensure any re-activation request is handled in accordance with our Responsible Gaming Policy. This data is treated with the highest level of confidentiality and is not shared with any third party other than where legally required.

11. Changes to This Policy

gkbd reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we introduce a new category of data processing or change the way we share data with third parties — we will notify you in advance via the Platform or by direct communication to your registered contact details. The updated Policy will always be available at https://gkbd.pro/privacy-policy. Your continued use of the Platform following any update constitutes acceptance of the revised Policy. We recommend reviewing this Policy periodically.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way gkbd handles your personal data, please contact our data support team. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them as promptly as possible.

Email (plain text — not a link): [email protected]